Privacy policy

a. Scope and Application

Users of the TAXIDI App service grant their consent for the processing of their personal data during the installation of the Taxidi App. by marking the checkbox "I agree with the Terms and Conditions and the processing of my personal data", and the marking means that such consent was given.
This Privacy Statement ("Statement") applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services ("Users"). This Statement applies also to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Taxidi platform under license (collectively "Drivers"). If you interact with the Services as both a User and a Driver, the respective privacy statements apply for all different interactions. There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a Taxidi Account, even as ASSOCIATE or as USER, we can make those services even better – to show you more relevant search results and ads, to help you connect with Service Provider i.e. the taxi-driver or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we're using information and the ways in which you can protect your privacy. What information we collect and why we collect it:

b. Collection of Information

Taxidi collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the "Services") and through other interactions and communications you have with us. (Taxidi app and ID Taxidigital Solutions Ltd are referred to herein collectively as "Taxidi" or "we").

c. Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

d. Information We Collect Through Your Use of Our Services

Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Taxidi app used by the Driver. If you permit the Taxidi app to access location services through the permission system used by your mobile operating system ("platform"), we may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from your IP address.

Contacts Information: If you permit the Taxidi app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement. Please also be advised that also the TAXIDI App uses SSL which is basically Secure Sockets Layer is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

e. Using the application/s

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time that the Taxidi app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Taxidi app seeks before you first use the app, and your use of the app constitutes your consent. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we've created these pages to serve as authoritative and up-to-date resources for our users. Also Apple Store Permissions can be found here:https://www.apple.com/privacy/manage-your-privacy/

f. Use of Information

We may use the information we collect about you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;

Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;

Send or facilitate communications between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Taxidi and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards;

Personalize and improve the offerred Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

We may transfer the information described in this Statement to, and process and store it in, the Republic of Cyprus and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement and as much as possible provide you with the prescribed by relevant laws and legislation protection.

g. Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

With Drivers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers;

With the public in general if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the public in general;

With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and



With the money processor whereas you can find the terms and conditions in the following URL: https://www.jccsmart.com/.

h. Other Important Sharing

We may share your information:

With Taxidi subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;

With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process; and we had been aksed (usually through a court-order) to reveal such information.

With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our Terms and Conditions of Use, or policies, or to protect the rights, property, or safety of Taxidi or others; and/or are against any public policy and/or in violation of Laws of the Republic of Cyprus.

In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

if we otherwise notify you and you consent to the sharing; and

in an aggregated and/or anonymized form which cannot reasonably be used to identify you.

We also collect such information for legal reasons we will share personal information with companies, organizations or individuals outside of Taxidi if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, legal process or enforceable governmental request. Enforce applicable Terms and Conditions of Use, including investigation of potential violations. Detect, prevent, or otherwise address fraud, security or technical issues. Protect against harm to the rights, property or safety of Taxidi, our users or the public as required or permitted by law.

i. Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them and in particular and mostly to be governed by the most updated version/s of the Facebook and Google and/or any other social platform you gave your consent for using your personal data.

j. Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie statement below: A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience. We use cookies for many purposes. We use them, for example, to remember your safe search preferences, to make the ads you see more relevant to you, to count how many visitors we receive to a page, to help you sign up for our services and to protect your data. In particular Cookies of the Taxidi App website save the website user's telephone number and geographic location data.

k. Account Information

You may correct your account information details at any time by logging into your online or in-app account. If you wish to cancel your account, please email us atsupport@mytaxidi.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information and take the matter further with relevant court and/or other related procedures and/or to other related authorities. In that case your data will be deleted only when such proceedings will come to an end.

l. Access Rights

Taxidi will comply with individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

n. Location Information

We request permission for our app's collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app's collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address. How Android works with locations and maps:https://developer.android.com/guide/topics/location/index.html. Location Services / Maps & Privacy also for Apple are listed here: https://support.apple.com/en-us/HT203033.

o. Different types of location information may be used in various Taxidi services:
Implicit location information is information that does not actually tell us where your device is located, but allows us to infer that you are either interested in the place or that you might be at the place. An example of implicit location information would be a manually typed search query for a particular place. Implicit location information is used in a variety of ways. For example, if you type in "Makarios Avenue", we infer that you may like to see information for places near "Makarios Avenue", and we can then use that to provide you with the best solution and nearby Service Provider/s. Internet traffic information, such as IP address/es, is usually assigned in country-based blocks, so it can be used to at least identify the country of your device, and do things such as to provide you with the correct language and locale for search queries. This information is sent as a normal part of internet traffic. For some products, you typically have to choose to turn on device-based location services, which are services that use information such as GPS signals, device sensors, Wi-Fi access points, and cell tower ids that can be used to derive or estimate precise location. You can subsequently choose to turn the device-based location services off. Certain devices and/or applications might also offer you additional location control settings for these device-based location services. For example, in some products, you can choose whether to store these locations in that product or account's history or not.

p. Republic of Cyprus – Privacy Statement Law

Cyprus laws that are related to Privacy matters, permits residents of Cyprus to request certain details about how their information is shared with third parties for direct marketing purposes. Taxidi does not share your personally identifiable information with third parties for the third parties' direct marketing purposes unless you provide us with such consent to do so.

q. Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to this Statement, we will provide you notice through the Services or by some other means, such as via email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices and/or relevant amendmends of this statement in order for you, to be aware of the latest amended version.

r. Contact Us

If you have any questions about this Privacy Statement, please contact us at support@mytaxidi.com